Encountering an error in Internet Explorer is very common which I have recently faced. Though Internet Explorer is not a widely used browser these days like Chrome or Firefox still you have to use them to access some vital applications occasionally. Most of the users have faced sudden crashes or ‘Internet Explorer has stopped working’ error at least once in their lifetime. I will provide with you some simple solutions to fix ‘Internet Explorer has stopped working’ by yourself as I did.
Why do you get Internet Explorer has stopped working error?
When this error occurs, your work will be stuck in middle and a pop up will appear to indicate that your Internet Explorer has stopped working. The error rises as a result of .dll files interfering with the iexplore.exe file, third-party applications installation, and many more. Let’s find out how to fix them.
1. Reset Internet Explorer
There are 2 ways to reset Internet Explorer. One is with Internet Explorer itself while the other is using internet settings in Windows.
(a) Use Internet Explorer
This method can be used if you can boot up Internet Explorer without any problem.
- Launch Internet Explorer. Go to the menu bar and select Tools.
- Select Internet options ->Advanced tab and then click Reset.
- Check “Delete Personal Settings” checkbox and give Reset.
(b) Use Internet Properties
If you cannot open Internet Explorer, you can use this method.
- Go to the Start Menu; click on the option “Control Panel”.
- Go to Internet options ->Advanced tab and then select Reset.
- Locate “Delete Personal Settings” checkbox and check the box. Click Reset.
Use any of these methods to reset your Internet Explorer to default settings. This will hopefully solve your Internet Explorer has stopped working problem.
2. Update your Video Driver
If you have an outdated or faulty video driver, you might encounter ‘Internet Explorer has stopped working’ error. You can fix this problem in 2 ways: manually and automatically.
(a) Update Video Driver Manually
- Go to the manufacturer’s website and search for the latest version of your video card. Make sure to select the driver that is compatible with your Windows and hardware.
- Install and download them.
(b) Update Video Driver Automatically
There are so many third party software like Driver Easy which you can use to install the latest, compatible video card for your system. The software will take care of installing the right driver without any hassle. To do this, follow the below step.
- Download Driver Easy software and install it.
- Run the Driver Easy application. Click ‘Scan Now’ button. The application will scan your computer and check for problems with drivers.
- If there is any flagged device, click Update and download the latest driver version. Alternatively, you can click Update All to download all the drivers automatically.
- Restart the computer and see if the problem still exists.
3. Disable add-ons
Add-ons are extensions which can be added to the Internet Explorer to enhance the user experience. For example, an add-on like AdBlock can block ads during browsing. We can add these extensions manually or by the other websites while using. If there is an issue with the add-ons, you might get ‘Internet Explorer has stopped working’ error. To check this, disable the add-ons on your Internet Explorer. After doing this, if your Internet Explorer starts working, the problem is with one of your add-ons. The next step would be to find out which add-on is creating the issue.
- Press Windows + R and enter the command inetcpl.cpl
- Go to Programs -> Manage add-ons. You will be seeing the list of add-ons on Internet Explorer. Click each one and select Disable.
- Restart your computer to check if the issue is fixed.
If you wish to find which add-on is causing the error, you need to enable each add-on one by one and check if the Internet Explorer works fine. Once you locate the right add-on, disable it and enable all the others. If nothing has caused the issue, move on to the next fix.
4. Uninstall toolbars
Toolbars improve user interaction. If you have a faulty toolbar, you might encounter ‘Internet Explorer has stopped working’ error. Temporarily, uninstall all the third-party browser toolbars and check if the problem still persists. Follow the below steps to do this.
- Press Windows key + R and type the cmd appwiz.cpl
- A list of programs and features will appear. Right-click on each toolbar from the list and click Uninstall/Change and press Yes.
- Restart your computer and check if the Internet Explorer works properly.
To find out which toolbar is causing the issue, reinstall and uninstall each toolbar one after another and test it. If this fix doesn’t work for you, go to the next fix.
5. Change hardware acceleration setting
Hardware acceleration is used by Internet Explorer to do text rendering and graphics. Some computer may perform well with active hardware acceleration while some may not. Check your hardware acceleration setting.
- Press Windows + R and run the command inetcpl.cpl
- Go to Advanced and check if ‘Use software rendering instead of GPU rendering’ checkbox is active or ticked. If it is active then, untick it. If it is inactive then tick it. Click Ok.
- Restart your computer and see if ‘Internet Explorer has stopped working’ error is fixed. If not, go to the next fix.
6. Reset security zones to their default levels
If the security zone settings of Internet Explorer are changed, it can cause an error. It is better to reset them to the default levels to fix the problem.
- Click Windows + R at the same time and enter the command inetcpl.cpl
- Go to Security and then click ‘Reset all zones to default level.’ Click Ok.
- Restart your computer and check if the problem is fixed. If not, go to the next solution.
7. Reinstall Internet Explorer
If nothing works, reinstall Internet Explorer.
- Press Windows key + R and type the cmd appwiz.cpl
- Press ‘Turn Windows features on or off’ on the left side of the window. Deselect the Internet Explorer and click Ok.
- Click Yes in the dialog box that appears.
- Press Ok and wait till your Internet Explorer becomes deactivated.
- Restart your computer.
- Again, press Windows + R and type appwiz.cpl
- Click ‘Turn Windows features on or off’ and check the Internet Explorer checkbox. Click Ok.
- Internet Explorer will turn on. Launch your Internet Explorer and see if ‘Internet Explorer has stopped working’ error is fixed.
Hopefully, your ‘Internet Explorer has stopped working’ error should be fixed by any of the above solutions. If not then, contact any professional to solve the error.