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How to fix “Netflix keeps freezing on Windows 10” ?

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Check status of the Netflix server to fix

The online streaming market has become a huge business with Amazon Prime, Hotstar, and Netflix as the major players. In the US, Netflix leads in the business. Other than movies and popular shows, it streams series’ specifically made for the liberal American audience. Since most potential viewers spend the majority of their time on computers, Netflix has launched a Windows application that could be downloaded from the Microsoft Store. However, many users have reported that the Netflix app keeps freezing from time to time.

Netflix keeps freezing

When you sign in to the Netflix app and your app freezes continuously then please check your subscription and sign in again.

The probable causes behind this issue are as follows:

  • The Netflix server could be down.
  • Wrong date and time selected on the system.
  • There might be some problems with the Internet connection or proxy.
  • In some cases, using a VPN could be the reason.
  • An Outdated Silverlight plug-in.

To start with, first of all, check and confirm that your internet connection is working properly by opening a few other websites. Then try these practical suggestions:

  1. Check the Netflix server.
  2. Try opening the Netflix Website.
  3. Disable any VPN on the system.
  4. Disable any proxy on the system.
  5. Re-Install the Microsoft Silverlight plug-in.
  6. Disable any third-party anti-virus on your system.
  7. Check the date and time.
  8. Update the Graphics card drivers.
  9. Re-install the Netflix app.

1] Check if the Netflix server is down or working

If the Netflix server is down, no level of troubleshooting can fix the problem. Rather, the Netflix website won’t work either. Interestingly, it isn’t uncommon for Netflix’s server to malfunction despite it being a high-rated company.

The status of the Netflix server could be checked on the official website here. If the statement Netflix is up is in green, the server is online. If the statement reads Netflix is down in red, the server is offline.

Check status of the Netflix server

All you could do in such a situation is wait.

2] Try opening the Netflix website

The Netflix app is a framework that pulls the data from the Netflix server/website. If the website is down (even if the server is working) for any reason, you won’t be able to access Netflix of the app.

Try opening the Netflix website on your browser. If it doesn’t work, try opening the website on a different browser (to isolate browser issues).

If Netflix doesn’t work on any of the browsers, the issue is probably with the internet connection, proxy, interfering anti-virus connection, or a VPN. We would discuss these cases and possible fixes going further.

3] Disable any VPN connection on your system to fix the issue Netflix keeps freezing

It is very common for people to access Netflix using a VPN. The reason they do so is to bypass location filters and access shows meant for regions they don’t have access to.

This obviously is against Netflix’s policies and they lose revenue when people use VPNs. Thus, Netflix tries its best to ban VPN access to their servers.

If you are using a VPN service to access Netflix and the app or website freezes, it is quite probable that Netflix isn’t allowing you to use it. In such a case, you would have to disable your VPN client.

4] Disable any proxy on your system to fix the issue Netflix keeps freezing

You might have a lot of valid reasons for using proxy servers on your system, but Netflix would always judge it as an attempt to fudge your location. If you are using the latest build of Windows 10, disabling the proxy would be easy:

  • Click on the Start button.
  • Go to Settings.

Guide to Disable any proxy on your system to fix "Netflix keeps freezing on Windows 10".

  • Select Network and Internet and go to the Proxy tab.
  • Under Manual proxy setup, disable the switch for Use a proxy server.
  • Enable the switch to Automatically detect settings.

Guide to Turn OFF manual proxy settings to fix "Netflix keeps freezing on Windows 10".

  • Restart the system and check if it fixes your problem.

5] Re-install the Microsoft Silverlight plug-in

The Microsoft Silverlight plug-in is important for streaming Netflix and many other applications. If the Microsoft Silverlight plug-in is outdated, you would face problems with Netflix.

  • To uninstall Microsoft Silverlight plug-in, open the Control Panel and go to Programs and Features.
  • Right-click on the Microsoft Silverlight plug-in from the list and select Uninstall.
  • Restart the computer once the plug-in has uninstalled.

Now, re-install the Microsoft Silverlight plug-in from the official website here.

6] Disable any third-party anti-virus on your system to fix the issue Netflix keeps freezing

Third-party anti-virus products are known to interfere with genuine software and applications. The same could be the case with Netflix. Thus, it is advisable to disable your third-party anti-virus temporarily.

If you are using Windows Security and it is interfering with Netflix, you could disable real-time protection temporarily to isolate the issue.

  • Click on Start and then Settings.

 Guide to Disable any third-party anti-virus to fix "Netflix keeps freezing on Windows 10".

  • Select Updates and Security from the list and go to the Windows Security tab.
  • Click on Open Windows Security.

Guide to Open Windows Security to fix "Netflix keeps freezing on Windows 10".

  • Open the Virus and threat protection tab.
  • Under the Virus and threat protection settings, click on Manage settings.

Guide to Manage Virus and threat protection settings to fix "Netflix keeps freezing on Windows 10".

  • Disable the option for Real-time protection.

Guide to Turn OFF manual proxy settings to fix "Netflix keeps freezing on Windows 10".

7] Check the date and time of the system

Servers and associated websites use security certificates to judge the safety of the system accessing them. However, the time is calculated through the system’s internal clock. If the time mentioned on your system clock is incorrect, the Netflix server might disallow your system from accessing its server.

To correct the date and times, the procedure is as follows:

  • Search for “date” in the Windows search bar and click on Date and Time settings to open the settings page.

Guide to Open the page for Date and Time settings to fix "Netflix keeps freezing on Windows 10".

  • Click on Sync now. The date and time will automatically sync with the internet date and time.

Guide to Sync the date and time to fix "Netflix keeps freezing on Windows 10".

8] Update the Graphics Card drivers to fix the issue Netflix keeps freezing

Outdated or corrupt Graphics Card drivers can cause a lot of issues with many applications on the system. To fix this cause, you could update the Graphics Card drivers as follows:

  • Press the Windows key and R together to open the Run window.
  • Type the command devmgmt.msc and hit Enter to open the Device Manager window.
  • Scroll through the list which is in alphabetical order and click on the + sign corresponding to Display adapters.
  • Now, right-click on the Graphics Card driver and select Update Driver.

Guide to Update graphic card drivers to fix "Netflix keeps freezing on Windows 10".

  • Follow the steps mentioned for automatically updating the driver.
  • Restart the system once the driver has updated it.

9] Uninstall and re-install the Netflix application

If all other solutions fail, you could consider re-installing the Netflix application. To uninstall the application, open the Programs and Features menu as explained earlier. Then, right-click on the Netflix application and select Uninstall.

Thereafter, you can re-install the Netflix application from the Microsoft Store here.

Conclusion

We are certain that by the time you have exhausted these steps, your problem of Netflix keeps freezing on Windows 10 would be resolved. Hope you enjoy your online streaming experience. You can follow us on our social media platforms of LinkedInFacebook, and Instagram to get an update on the latest posts.

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